UX / UI

Evidensia

The European leader in veterinary care wanted to enable digital vet care due to an increase in pressure on vet practices, caused by a rise of two million pets in the UK during the pandemic.

THE PROJECT
From scratch, created an app for the UK market that would free up time for veterinarians and enable digital vet care for customers. The app was released under the name My Family Vets.

MY ROLE
Involved from the start of the project. Worked as the sole visual/UI designer across three agile teams. Was responsible for the visual design and building of UI components/design system, all from scratch. As well as being the UX designer for one of the teams, I also supported ten front-end developers and product owners.

THE RESULT
In June 2022 an MVP was released in the UK (available on both App Store and Google Play). Both stakeholders and users have given the app great feedback.

Authentication flow

As UX/UI designer, I evolved the authentication flow from flowcharts and wireframes into high-fidelity designs. Throughout the process, I also iterated and refined the design to enhance its functionality and user experience.

Practice appointments

Users navigate through the booking flow to schedule an appointment at any of the veterinary practices.

VET GROUPS / INDEPENDENT VET PRACTICE

ITERATION

THE PROJECT
There was an issue in the practice-booking flow where users mistakenly booked appointments at the wrong practices. This occurred because some users didn’t realise that certain practices are part of a veterinary group, with multiple locations within the same network.

THE RESULT
The solution required making the users clearly distinguish between a veterinary group and an individual practice. It should accommodate various user paths, including enabling or disabling location permissions, adding a favourite practice, and providing a "more info" link for each practice.